alex bitterman design.intelligence

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Archive for Rants

Air France

AF Airbus330

Again, I find myself preaching about airlines! It is simply an outrage that more progress hasn’t been made on the Air France flight 447 disaster. For all we know—people and goddamnit a fucking plane—could still be floating around in the Atlantic somewhere. When I watch the film Titanic, I’m fascinated at how this huge ship could break apart in the ocean. I’m more fascinated that considering that it happened nearly 100 years ago, that the emergency rescue effort was so swift.

How far we’ve come in that hundred years, cell phones, the internet, television, radio, satellites, GPS, Facebook, Twitter, I mean, we are one wired and wireless world. It’s just amazing.

It’s eerily uncanny to me that allegedly, this plane failed and broke up. Therefore, we can assume everyone is dead. Hello? Is everyone INSANE?! Here we have a multimillion dollar/pound/euro piece of machinery. It’s a machine. Machines break, but until we know exactly what happened, we have to assume the best, and not believe the bullshit that some automated computer radioed back to Air France headquarters when no one was looking, or more precisely, when no one really cared. That’s what our grandparents generation would have called “asleep at the switch.” Who knows, maybe the plane did go down, maybe there are survivors, we shouldn’t draw hasty conclusions because of some automated messages that a broken machine sent forward.

I hate flying across the Atlantic. Flying to Europe always happens at night, and when you glance out the window, it’s a dark, cold abyss outside the window. On my trans-Atlantic flights, I often daydream about the horrific “what if” the plane went down? We’d be drifting in the Atlantic, in little yellow life vest, panickedly blowing into the little red tubes on the shoulder, grasping to our seat cushions for safety… if we were smart enough to take them along (you too may have observed that no one on the ill-fated US Airways flight that ditched in the Hudson did)… all this while some techno-savvy controller in some far-away operations center finds our exact location using sophisticated technology that tracks their multimillion dollar piece of equipment, whilst every seafaring vessel in the area makes great haste to get to us survivors before we die of hypothermia. All very Titanic-like.

Only wait… it’s been almost a week. Only 6 ships have made it out to sea to look for our fellow Air France passengers. It’s taken them a long time to get there. There isn’t any controller in a sophisticated operations center, and there is no technology that can track an exact location. Though the technology exists (it’s in my cell phone, my iPod, and my GPS) no one has yet mandated that it be installed in aircraft. Critics claim that the costs are too high. Well I can certainly underst… Excuse me? How high can the fucking cost be? If every aircraft worth it’s salt can pipe in live tv, streaming internet, and phone why the hell can’t it broadcast a telemetric info beacon every few seconds.

beep.

beep.

it’d take less bandwidth than that.

It’s positively shameful that multibillion dollar corporations can invest tens of millions of dollars to research and develop lightweight pallets for cargo transport, but can’t invest a couple thousand to install a GPS device for each plane. So what if no one has yet told them to do it. It’s unconscionable that any airline CEO or COO can sleep knowing that he has made the choice to profit from our peril.

Again folks: I urge you. Vote with your wallet. Demand that airlines consider our safety first. It’s your life, and you only get one of them. Don’t trust it to some corporate profiteer.

Boycott Colgan Air

If you went to Dunkin’ Donuts and stood in line for an hour, only to have a 16-year old clerk serve you misshapen donuts that she dropped on the floor, you wouldn’t buy them would you? What if you heard about that story from your best friend? It would probably make you think twice about going to Dunkin’ Donuts, right?

Why don’t we feel that way about Colgan Air? Probably because we don’t even know what Colgan Air is. Colgan is a division of a company called Pinnacle — they operate “commuter” flights from secondary airports to primary airports for major airlines like Continental, USAirways, and Delta. While the planes are festooned with the corporate banner of their carrier, they are in fact, not part of the larger airline.

According to various commercial pilot accounts, Colgan has a less than stellar service record, and a questionable training program. Colgan has a reputation amongst pilots for penny pinching and cutting corners.

Nowhere is this reputation more evident than in the Continental (read: Colgan) 3407 crash that occurred just outside of my hometown, Buffalo, NY. The pilot for 3407 failed 5 flight tests, and the co-pilot had never de-iced an aircraft! Why would an airline allow for two such poorly prepared incompetent pilots to endanger the 50 lives of passengers on board?!

More importantly, why would YOU fly on an airline that clearly couldn’t give a rat’s ass about your safety? Why is no one outraged? Why has Colgan not been closed down? Why would you continue to book flights with airlines that use Colgan or Pinnacle?

For all of you that wouldn’t get in a car with a drunk driver, or a Greyhound with a driver that failed his driving test (five times!) why on earth would you fly with an airline that employs people that are no better?

Why does Starbucks have to suck so badly lately?

I’m both fascinated and repulsed by corporate culture.  I understand the damage that large corporations like Starbucks and Wal*Mart do to the economy and to any local urban fabric, but it’s amazing to me how companies can brand commodity products and experiences, and compel people to buy things that they probably otherwise wouldn’t. So, while I’ve never set foot inside of a Wal*Mart, I do go to Starbuck’s rather regularly, well until recently.

See, this is what becomes interesting, the reason a company can compel people to buy things is because they spend a lot of money branding the product and the environment in which it’s purchased, and in so doing tell a story—a fictitious story—that makes us, as consumers, want to buy something.

Many years ago, I worked at the Gap, and the company spent a huge amount of time training about the features and benefits of their jeans.  This was shortly after the Gap (which made a fortune as the largest Levi’s outlet in the world) stopped selling Levi’s.  Essentially, they had created a brand with greater equity than Levi’s, and the folks running the Gap (Mickey Drexler, at the time) made a shrewd decision to leverage the equity of the Gap brand name. So I went to endless training sessions to learn all the reasons Gap jeans were better than Levi’s, or Lee, or all the other brands that were out there.

So, long story short, one day, I was stocking jeans on the “floor” as it was called, and I noticed something very peculiar.  The jeans looked like normal Gap jeans, they had a Gap label in them, but all the hardware—the little rivets and buttons, which usually was stamped with G A P—belonged to Perry Ellis, a fashion brand that by that time had slipped down the ranks past Lee and Wrangler, right to the bottom of the discount store heap.

Being the industrious young “pacesetter” I was, I bought a pair of the “mistruck” jeans ($29.50, minus my whopping 30% discount) and later that day wandered over to TJMaxx and bought a pair of bottom of the barrel Perry Ellis jeans for $8.99, no discount. In my bedroom, I unpackaged both, and was shocked to lear that the jeans were EXACTLY the same. My world was crushed.  All the Gapropaganda that I had come to believe was now called in to question.  We were essentially selling $9.00 jeans!  It was unethical, but it was also the power of branding.  People paid three times the price not because the jeans were any better, but because they believed they were better.

So, fast forward 20 years, I buy Starbucks coffee, not because it’s better, but because I believe it’s better.  I’m a sucker for the brand, and I’m willing to pay because for the past 10 years, Starbucks’ service has been impeccable.  However, once the economy started to tank, so did Starbucks’ service.  I went in today to buy a decaf iced coffee, and was instead greeted by some song and dance about how they don’t brew decaf coffee anymore.  I mean, really? Is it so hard to keep a pot of decaf brewing? Does that mean that because I don’t like caffeine, that I don’t like coffee?  So, hey, Starbucks, if you’re listening, bring it on!  We all know your coffee isn’t any better than the cut rate stuff I can buy at Aldi, so step up the service, and start giving your customers what they want…espresso, not excuses, and make that a decaf please.

6 pack and snow

About 30 years ago, the then mayor of Buffalo, Jimmy Griffin, said to the media, that when snow hits Buffalo, the best thing to do is get a six-pack and wait it out.  He was ridiculed in the national press for appearing incapable and unprepared.  He was ridiculed in the local press because everyone here knows a six-pack doesn’t last more than an hour on a snowy night.

Every winter, Buffalo gets socked with a winter storm or two, and truth be told, that’s about it, we rarely get much more snow than most of our Great Lakes sister and brother cities, but when we get it, we get it.  This seems to be that weekend, and Mayor Griffin’s advice has never been more helpful — especially considering that our new Mayor, Byron Brown can’t seem to keep the streets cleared.  We’ve had more than a foot of snow in three days, and as of this writing, my street, and many streets in my neighborhood still haven’t seen a plow.  Typical of the new Mayor, he instituted (to much fanfare) a 311 “one stop” line for Buffalo residents to call for questions and answers — and to complain about unplowed streets. However, in VERY typical Brownian fashion, the line is closed for the weekend, and closed early on Friday because of bad weather.  Calls to the Mayor’s office are forwarded to the 311 service.  Nice.  I’m glad to see that my tax money was used to pay for something that works, as clearly, the plows aren’t.

About a month ago, The New York Times ran an article about Buffalo and our rich architectural heritage.  Fine piece, that highlighted a few of the better-known architectural gems of the area (and ignored many more of the more gritty and less tourist-friendly.)  You can read the full text of the article at NYT.com, or click here.

As I was trudging through the unplowed streets and toward the curiously pristine and cleanly-plowed sidewalks on Elmwood Avenue this morning (thanks, Elmwood Village Association), I snapped a few images of my neighborhood — one to contrast some of the images shown in The New York Times article, two, to show Byron that our streets still aren’t plowed, and three, to celebrate one of the several days we get in Buffalo each year to kick back with a case or two, and just watch the snow fly.  Enjoy!

Keith.

Why we love Donna.

Time out?

John McCain put a “hold” on his campaign today. He returned to Washington to work on the looming financial disaster.

Let’s think about this for a moment.

First off, old school move. A president should be able to multi-task. I mean, seriously do we want someone leading this country that can only do one thing at a time? Come on! Wouldn’t you love to do one thing at a time when you were at work?

Second, this political slight of hand might preempt the debate scheduled for this Friday. Again — come on! Isn’t this exactly the time that we should be debating and discussing the serious issues that are facing each of us right now? If Obama has a half a brain (no comment), he’d take this opportunity to continue the debate with Sarah Palin. It would be a good test for both of them (they’re closer in age) and it will demonstrate that Palin is indeed able and willing to step in for McCain if and when needed.

Wow. Is this for real? Who the hell is running this country… us or them?

Bailout = Fiscal Patriot Act

Are you serious? The Bush-backed $700 billion financial bailout is absurd. It is the fiscal equivilent of the Patriot Act: pass quickly in an emergency situation only to realize (and regret) all the strings attached later. I think it’s fishy. It took us years to get to this point (in theory, at least) why not take a few days to make sure that the largest financial transaction EVER is a prudent one.

Um. Hi.

Have you ever watched I Love Lucy?

Sometimes when Lucy wanted her way, she’d create a situation that would in turn create the need for whatever she wanted to do. Inevitably, it would backfire, we’d all have a good laugh and move on.

When I was in my first year of architecture school, I had just left a stellar architecture prep program at the GSD at Harvard where neither money nor budget were much of an issue for anyone. I arrived at the State University at Buffalo (which, for the record, is a fine architecture school, and has over the years, hosted more than a few Harvard faculty as “visitors” in its ranks) and as a newly minted GA, the chair of the department (who for reasons you’ll read in a moment, will remain nameless) told me: “Rest up. We have a big day tomorrow. Come prepared.”

I had no idea what he was talking about, until I arrived the next day to find him on the 3rd floor of the studio building throwing furniture — throwing all the furniture — out of the window, literally. At the time, I thought he was crazy anyhow (I’ve since realized that he’s quite intelligent), and thought that like many things in architecture school, this was just another highly peculiar thing to get used to.

I asked him what the big idea was, and he explained. In a state school there is, practically speaking, no budget for, well, anything. In order to “get” anything (like new furniture), you had to create an emergency — because in an emergency, things happened quickly, and you always got what you needed/wanted. He was right, in less than a week, the university had purchased and delivered all new (very nice) furniture for the studios. In my own mind, I always thought of this crazy way of business as “the Lucy Scheme” — you create an emergency or diversion, and you get what you want.

A good idea for someone like me (a Leo); create an emergency and you get your way. Hmm.

A few years later, I was immersed in researching my dissertation, and I received a review copy of a book in the mail that changed my life. The Shock Doctrine was the Lucy Scheme writ grand. Imagine that instead of a henna-head schemer, or a crazy/genius departmental chair, the schemer is a government. The book was — no pun intended — shocking. Chapter by chapter, Klein outlines one government scheme after another — often in the wake of a natural, political, or military disaster — to economically rape a targeted population. [if you're too lazy or "busy" to read the damn book, at least read the summaries here] or if you’re even too lazy or “really busy” to do that then watch this:

OK. Thanks for doing that. By now you’re thinking, she’s really liberal… very left. I believe, rather, she’s very right. She understands and was able to articulate that governments are good at making emergencies to get what they want.

Think about this: Since the Bush administration has taken office, we’ve spent nearly $1,000,000,000,000 on a war in a country the size of California. In so doing, we’ve ruined their economy, killed upwards of 500,000 (over 1,000,000 by some estimates) of their citizens, and thrown our own country into a financial tailspin (more on that later). Not to mention how many of our own citizens have died as soldiers in that war — and not to mention all of the private soldiers (that aren’t even counted) that our country has hired to fight for us.

The resultant financial meltdown that has been occurring piecemeal over the past month is an economic apocalypse. It’s the financial doomsday that forecasters have been forecasting for decades. It’s here. Now, and shockingly it’s an “emergency” — no one saw it coming.

Consider that the AIG failure is a financial disaster 10x the size of Enron — that to it’s point in history was the largest bankruptcy on record. Enron’s failure has been eclipsed 6 times in 6 weeks by (cumulatively) more than 100x. Oh my. Someone has to do something and quick! It’s a financial EMERGENCY! Oh no.

Slowly, the government is taking control. They have implemented the shock doctrine. The U.S. Government now owns one of the largest insurance companies in the country and the 18th largest in the world, backs most U.S. held mortgages (meaning it owns a larger percentage of homes than anyone or any entity in this — or any other — country), and is about to “bail out” most any bank that needs it. This bail out will essentially mean that the government will control most every bank or financial services corporation in the country by one degree of separation or less.

On Thursday of this week, the US government forced the Federal Reserve Bank — in conjunction with the Bank of England, the Bank of Canada, the European Common Bank, the Swiss National Bank, and the Bank of Japan — to flood the markets with cash to prevent a further financial meltdown [read it here]. Apparently, the situation must be beyond emergency if the bureaucracies that controls the most powerful national and international banks in the world moved within hours to coordinate and react to the melting U.S. economy. In addition, there must have been a substantial threat to their economies as well. Act now, think later (kind of like buying stuff from an infomercial late at night, always seems like a good idea at the time…)

After being briefed on the economic situation earlier today, Chair of the Senate Committee on Banking, Housing, and Urban Affairs, Chris Dodd (D) CT, said the U.S. is “days away from a complete meltdown of our financial system” [read it here] and that after he was briefed (along with other very senior leaders, including Bush) that it was like “someone sucked all the air from the room.”

Things are bad, or so it seems.

Actually, things will get worse. Much worse. What next? Where does the government draw the line on bailing out corporations? Why is it acceptable to bail out AIG, but not pour money into education or health care? Why is it that when someone can’t afford cancer treatment, education, retirement, or a first home, that the government doesn’t step in to bail the average citizen out? Why are corporations different? In the meanwhile, American automobile giants are lining up for their share, and I’d argue that the airlines aren’t far behind, as consumers grow more and more fearful, will retail and service sectors be far behind that? When, where, and why will it end, and where’s the line for me to get into?

Why is all this happening now? Why has no one connected the dots? Who’s to blame? Why are things happening so quickly? Why do big deals and mergers (like Lehman Brothers, AIG, and Bear Stearns) always happen on the weekends when everyone is occupied with Project Runway or football? Who is making these decisions if the Chair of the Senate banking committee doesn’t even know what’s going on?

Compound that with the fact that both Dodd and Bush today said (almost exactly and nearly at the same time) that the “time for finding blame will come, but the time for solutions is now.” Oh really? Act now, think later.

Could it be possible that this situation has been engineered? Is it a coincidence that oil has quadrupled since Bush took power in 2000? Isn’t it odd that this happened and he’s a former oil man? Isn’t it peculiar to anyone that the major oil companies have made record profits because of the higher oil prices… which means, that they are simply charging more to make more profit?

Just like with big oil, someone — and some corporations — are going to make millions if not billions or trillions from this current financial mess, and the average person, retiree, recent college graduate, and hard worker are going to lose. Meanwhile, we’ve reverted past the days of regulation to the days of government control of the economy (wait… wasn’t this why we fought the cold war?)

The tragedy of the situation isn’t the fact that it’s happening. It’s that it’s happening and no one cares. Nearly everyone I speak with is business as usual, most know “something happened with AIG” but don’t know much of the remaining story, or why the AIG collapse is of any importance. Most everyone I speak with is more concerned with more important things, like the football game this weekend, or that The Gap is offering 30% off of jeans this weekend, or the I Love Lucy marathon this weekend on TV Land.

Unfortunately, this time around, it’s no laughing matter. Engineered or not, the shock doctrine has arrived on your doorstep, kids, and this time, like every other time [read the book], it ain’t gonna be pretty.

A governor that actually governs.

Wow.  I had serious reservations when David Patterson inherited the gubernatorial seat from Elliott Spitzer. I perceived Patterson as a career politician that  would deliver more of the same.  Boy was I wrong.  This evening the governor addressed the state in a televised speech [view the speech here]. So yeah, big deal, right? Well, it’s the first time that a governor has done that in my lifetime. Over the past months, I’ve been watching and he’s honest, and in touch and a man of action.

I hope he can do what he is setting out to do — and with the recent turn over in leadership of the State Senate, I have every confidence that he can.

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